February 12, 2025

Almost 3 months after launching their botched app replace, Patrick Spence has lastly issued an apology for what occurred and shared a timeline for getting the remaining points resolved.

Firstly, let me say that I do know lots of people have been negatively affected by the Sonos app replace. If that’s you, I’m sorry and I perceive your frustration. I might be livid if I dropped a bunch of cash on one thing that I couldn’t get to work correctly too.

Watch extra on Youtube.

However as a brand new Sonos person, I’m loving my Sonos merchandise to this point and don’t actually use the app. To date, my expertise of utilizing our Sonos Arc and Sub is both when watching TV or when interacting with Alexa for one thing like Amazon Music.

It really works seamlessly and I’ve no complaints in any way.

However seeing the entire complaints from different Sonos customers has triggered me slightly anxiousness as as to if or not I made the correct determination to purchase in to the Sonos ecosystem within the first place.

In my thoughts, seeing the assertion from the CEO and seeing the publicly-shared timeline to repair the remaining points offers me confidence that they’re attempting to sort things and can attempt to do the correct factor by their prospects sooner or later.

For that, I’m grateful.

I additionally need to marvel why it’s taken the CEO so lengthy to make an announcement like this and to offer readability to the group in regards to the timeline of future adjustments. I ponder in the event that they’ve seen a decline in gross sales and it is a determined try and arrest that decline.

I don’t know, I’m simply speculating right here, however it’s one thing I’m interested by.

Sonos app fix timeline
The timeline for app fixes

Are you a Sonos person? Have you ever been impacted by the app replace?

Let me know what you make of all this.

Should you’re out there for some Sonos merchandise, that is what I’ve in my residence:

Sonos Arc Soundbar https://amzn.to/3VUk3TF (affiliate hyperlink)

Sonos Sub Gen 3 https://amzn.to/4eA7mEU (affiliate hyperlink)