April 24, 2024

The authenticode digital certificates I purchased again in 2019 expired not too long ago, so I needed to get a brand new certificates (you’ll be able to’t renew a certificates, as such, you simply want to purchase a brand new one). A couple of months earlier than the expiry I emailed KSoftware.internet, who I had purchased earlier digital certificates from and with whom I had at all times had a very good expertise prior to now. No reply. I attempted a pair extra instances, together with the non-public electronic mail of Mitchell, the founder. Nothing. Another person informed me that they had had comparable experiences. Their recent trustpilot ratings are a horror show. And the copyright date on their web site is ‘2003 – 2021’. However they had been nonetheless promoting on Google Adwords. I do not know what is occurring right here. If you’re studying this Mitchell, I hope you’re okay.

With KSoftware out of the image I appeared elsewhere. Ultimately I ended up shopping for a brand new Sectigo certificates from signmycode.com. I partly selected them as a result of they supplied a 5 12 months certficate and the much less typically I’ve to undergo the ball ache of a getting a brand new certificates, the higher. The expertise was decidely blended.

The nice:

  • The costs appear cheap, in comparison with different choices.
  • Assist was responsive. English didn’t look like their first language, however it was adequate.
  • I received my new certificates inside a number of days and have had no points with it to date. The change in certificates appears to be set off a number of buyer’s anti-virus software program, however that was to be anticipated.

The mediocre:

  • The web steerage and documentation on the method was mediocre, at greatest.
  • I used to be a bit confused about whether or not I needed to click on ‘Purchase now’ or ‘Renew now’. It appears that is extra advertising and marketing/web optimization functions and it doesn’t matter which you click on.
  • I needed to ship them a photograph of me holding a authorities ID. This felt fairly uncomfortable, however may be one thing mandated by the certificates corporations.

The unhealthy:

  • After I received my certificates I checked the expiry date and it was solely 3 years. After I queried this I used to be rold that the ‘5 12 months certificates’ I assumed I had purchased is not a 5 12 months certificates. It’s a 3 12 months certificates, then I’ve to use for a brand new pre-paid 2 12 months certificates in 3 years time.

That is what you see whenever you click on on ‘Purchase now’:

Once you see this, wouldn’t you count on to get a single 5 12 months certificates? If there was something explaining that this was 2 separate certificates, I didn’t discover it. It definitely didn’t point out it on their residence web page. This feels misleading to me.

Who is aware of if this firm will nonetheless be there in 3 years time? I emailed them and informed them I needed to maintain the brand new 3 12 months certificates and for them to refund the two 12 months certificates. They mentioned they might solely refund your entire order after which I must begin the entire course of once more. In addition they claimed:

“renewal validation is far more simple then shopping for a brand new certificates as a lot of the validation half is getting carry ahead.”

We’ll see. Purchaser beware.

See additionally: The nice digital certificates ripoff?

** Replace 08-Mar-2023 **

Michell of KSoftware has contact me to say that he’s alive and kicking. Learn the feedback beneath for extra particulars.