April 24, 2024

06 March 2023

Microsoft 365 consultation for US based Vaccine Manufacturing industry

The Shopper

A number one South African MSP who catered to native African companies and wanted to shortly ramp up their help groups throughout Covid after they had a big inflow of latest purchasers.

The Want

The shopper wished to ramp up their groups with a 24×5 help staff with knowledgeable abilities in Microsoft 365 shortly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Alternate On-line, Energetic Listing, SharePoint, Groups, and Admin Heart administration. The shopper was on a vital path to setup the staff in lower than 1 week.

The Problem

The shopper wished to have the sources to be interviewed, ramped up, and onboarded in 1 week. The shopper’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and help system understanding. Moreover, the shopper wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments akin to ShareGate and Mover. Additional, the shopper was ISO 27001 licensed and required their vendor to fulfill the necessities for his or her buyer’s safety.

Resolution

Star Information is a ISO 27001: 2013 licensed group with its experience in organising digital groups with licensed and extremely skilled distant builders helped the corporate to construct a staff of full-time distant sources to help shopper’s 24×5 help necessities.

Star Information organized sources for Microsoft applied sciences and shortly ramped up on extra applied sciences together with JIRA and Datto and had the whole staff onboard inside 5 working days. This enabled the shopper to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.

Additional, Star Information supported the shopper with a devoted account supervisor that ensured the graceful cohesion of Star Information’s distant staff to mix in with the shopper’s staff tradition. Thus, Star Information turned an prolonged arm and the shopper was in a position to efficiently arrange their offshore growth middle inside a really brief time frame underneath the focused finances.

Advantages Acquired