May 18, 2024





Laurie Donley, Director, Enrollment Administration and Pupil Companies, Kent State College at Tuscarawas

Laurie Donley, Director, Enrollment Management and Student Services, Kent State University at Tuscarawas

Laurie Donley, Director, Enrollment Administration and Pupil Companies, Kent State College at Tuscarawas

Like others in our business, in March 2020 I despatched my workers house. That week, I had two priorities, 1. be certain that my workers had the help and instruments to proceed working and a pair of. be certain that college students knew we had been nonetheless accessible to help them.

Our small, however mighty workforce is chargeable for the primary cellphone line for our campus and for all scholar service items, together with admissions, monetary assist, educational advising, veterans certifying, educational help providers, scholar life, and scholar accessibility providers. 

We shortly realized new methods to make use of current know-how and rising applied sciences. And most of the diversifications we made might be staying with us past the present pandemic. 

To make sure the telephones had been answered, we up to date web sites with direct cellphone numbers for key division workers. We used a mixture of name forwarding and Cisco Jabber cellphone performance on our computer systems to ensure we might each reply and place calls with out utilizing our private telephones. We additionally used a mixture of a hunt group and Cisco Jabber cellphone performance to proceed answering the primary cellphone line.

We already had an advising appointment scheduling program that was created by programmers at Kent State College. However we wanted one thing that was adaptable to all our providers and might be simply and shortly developed by finish customers. Fortunately, our Community Companies Director requested me if I had heard of Microsoft Bookings. He had not too long ago realized sufficient in regards to the system to assume it would assist us.

With a fast and really fundamental tutorial, and with a willingness to experiment, we had been creating providers, assigning workers, and making our schedules accessible for college students to ebook digital appointments that routinely created Groups invites. There was no want for these requesting providers to have a previous relationship with Kent State to make use of the Bookings system, and there was no want for the particular person requesting our providers to obtain an app. This allowed us to make use of Bookings for potential college students as simply as we might for present college students or colleagues. Contributors be part of the appointment on their laptop, on their smartphone, or by way of a landline. Because the digital assembly perform runs by way of Microsoft Groups, we had the total  performance of Groups. If the attendees be part of on a pc or a smartphone, we are able to use video chat, written chat, and screensharing to boost the assembly. 

  We shortly realized new methods to make use of current know-how and rising applied sciences. And most of the diversifications we made might be staying with us past the present pandemic 

Transferring ahead, we’ll proceed to make use of Microsoft Bookings and Groups for providers for each digital and in-person appointments. We have now realized that some people want the digital choices whereas others are wanting to see us on campus once more. We have now additionally discovered that digital providers allowed us to broaden providers and to fill in service gaps extra shortly. The digital codecs now we have realized are permitting a number of of the regional campuses to share educational tutors. And presently, I’m advising college students at a campus that’s over an hour away from my campus as we work to rent a everlasting educational advisor for this system.