July 18, 2024
Distant Assist for Skype for Enterprise and Microsoft Groups

06 March 2023 

Microsoft 365 consultation for US based Vaccine Manufacturing industry

The Consumer

A number one MSP who wanted assist in offering providers to a number one world medical gadget producer with groups throughout the globe who was a Microsoft store and had been utilizing Skype for Enterprise for communications.

The Want

The consumer was taking a look at establishing a 24×7 help workforce for his or her inside customers who have been utilizing Skype for Enterprise and built-in with PSTN calling providers for his or her help brokers. The consumer usually confronted points with PSTN providers and required 24×7 help for guaranteeing easy operations. Additional, the consumer wanted assist migrating from Skype for Enterprise to Microsoft Groups in a phased method.

The Problem

The consumer had a number of PSTN service suppliers built-in for his or her on-premises Skype for Enterprise setup and had 3 area controllers. Additional, a couple of customers have been already on Microsoft Groups and PSTN integration by way of Direct Routing was underway. The consumer had distant groups that wanted assist migrating from Skype for Enterprise to MS Groups with in depth planning and help to make sure a easy Transition.


Star Information proposed to arrange L2/ L3 help groups with experience in managing MS Groups and Skype for enterprise integrations and providers. The help workforce supplied round the clock 24×7 help providers for world groups remotely whereas monitoring present infrastructure setup.

We participated intently with the tip buyer’s IT Assist groups to evaluation, plan, and rollout the technique and execution plan for the adoption of Microsoft Groups which additionally included the setup of Microsoft Groups and integration with Direct Routing Plans with a third-party service and SBC.

The whole Skype of Enterprise to Microsoft Groups migration was focused to handle 24000 customers throughout the globe and was achieved over a interval of 12 months.

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